Last updated: 13 August 2026
These Terms of Service (“Terms”) govern access to the Wunder Delivery website, Shopify application, driver portal and related services (together, the “Service”). By installing, accessing or using the Service, you agree to these Terms on behalf of yourself and, where applicable, the business you represent.
If you are a driver, these Terms apply when you sign in to or use the driver portal. Your merchant or delivery business may impose additional requirements relating to your work. Those requirements are between you and that business and do not replace these Terms.
1. The Service
Wunder Delivery provides tools for delivery-date-focused order management, document printing, buyer and gift-message capture, driver workflows and AI-assisted operational checks. Shopify remains the system of record for Shopify orders. Features may vary by plan, integration, location and product release.
2. Accounts and authority
You must be legally able to enter into these Terms and authorised to act for the relevant Shopify store or business. You are responsible for your account credentials and activity. Merchants are responsible for authorised staff and driver access, including promptly disabling access that is no longer required. Tell the merchant and us promptly if you suspect unauthorised access or a lost device.
3. Driver portal terms
The driver portal is a secure, driver-filtered view of delivery orders managed through the Service. It does not create an employment, worker, agency or contractor relationship between Wunder and a driver.
Authorised access
You may use the driver portal only if a merchant has authorised you. You must use your own authentication details, keep one-time codes and sessions confidential, and not allow anyone else to use your access. You must not attempt to view another driver’s orders, bypass access controls or use another person’s identity.
Customer and recipient information
You may access customer, buyer and recipient information only as needed to complete an assigned delivery. You must not copy, retain, publish, sell, disclose or use that information for personal purposes, marketing or any unrelated activity. Do not take screenshots or transfer order information to personal applications except where the merchant has expressly authorised a necessary delivery workflow and applicable law permits it.
Contacting recipients
Telephone and WhatsApp actions are provided only to coordinate an assigned delivery. Communications must be relevant, professional, lawful and limited to what is reasonably necessary to complete the delivery. You must follow the merchant’s instructions about contact methods and communication records.
Delivery updates
You must submit accurate delivery statuses and mark an order complete only after the delivery has been completed in accordance with the merchant’s instructions. A completion action may update fulfilment information in Shopify. If information is incorrect, the recipient cannot be reached or delivery is unsafe or impossible, contact the merchant rather than entering a misleading status.
Devices, navigation and safety
You are responsible for using a suitable secured device and complying with traffic, safety, insurance, licensing and employment requirements that apply to you. Do not interact with the portal while driving. Navigation links and order information are operational aids; verify the destination and follow applicable road and safety rules.
Merchant responsibilities
The merchant is responsible for selecting and authorising drivers; providing lawful delivery instructions; maintaining accurate assignments; handling its employment or contractor relationships; giving required privacy information; and ensuring it has permission to disclose customer and recipient information for delivery. The merchant remains responsible for reviewing fulfilment and correcting errors in Shopify.
Future proof-of-delivery features
If photographs, signatures or location features are made available, users must follow the instructions and notices shown with those features and must not capture information beyond what is necessary and lawful for proof of delivery.
4. Shopify and third-party services
The Service may connect with Shopify, delivery-date apps, printing services, authentication providers, messaging services, maps and other third parties. Their own terms, fees, availability and privacy practices apply. We are not responsible for third-party services or for changes they make to their products or interfaces.
5. Plans, trials and billing
Plan prices, allowances and included capabilities are shown on our pricing page or in the applicable Shopify listing. Charges may be billed through Shopify or another stated payment method. Unless stated otherwise, subscriptions renew for the same billing period until cancelled. Taxes may be added where required. Trial length, usage limits and promotional terms are shown when you subscribe.
6. Your responsibilities
You are responsible for the accuracy and legality of information sent to the Service, for reviewing order, address, print and driver details, and for complying with consumer, employment, delivery, privacy and marketing laws that apply to your business or activities. Merchants must maintain suitable devices, printers, internet access and third-party subscriptions.
7. Acceptable use
You must not misuse the Service, interfere with its security or operation, attempt unauthorised access, reverse engineer it except where law permits, upload malicious code, use it to violate another person’s rights, harass a recipient, process information you do not have permission to use, or use delivery information for surveillance or unrelated tracking. We may limit or suspend access to protect the Service, users or third parties.
8. Customer data
You retain your rights in data you submit or make available through the Service. You grant us permission to process that data only as needed to provide, secure, support and improve the Service, comply with law and follow documented merchant instructions. Merchants are responsible for the legality, accuracy and content of customer data and for responding to individuals whose information they control. Our Privacy Policy explains our data practices.
9. AI-assisted features
AI-generated checks, translations and suggestions may be incomplete or inaccurate. They are operational aids, not guarantees. You must review outputs against the original order and use human judgement before printing, dispatching, contacting a customer or updating fulfilment.
10. Intellectual property
We and our licensors retain all rights in the Service, software, design, documentation and branding. These Terms give you a limited, non-exclusive, non-transferable and revocable right to use the Service while you are authorised and, for merchants, during the applicable subscription. If you provide feedback, you allow us to use it without restriction or payment.
11. Availability and changes
We work to keep the Service reliable, but do not promise uninterrupted or error-free operation. We may add, change or discontinue features, including integrations, to improve the Service, respond to legal or security requirements, or reflect third-party changes. We will give reasonable notice of material changes where practicable.
12. Suspension and termination
Merchants may stop using the Service and cancel their subscription through the stated billing channel. A merchant may disable a driver’s access at any time. We may suspend or terminate merchant, staff or driver access for material breach, non-payment, security risk, unlawful use, a merchant’s instruction or where required by law. On termination, the right to use the Service ends. Provisions that by their nature should survive will continue to apply.
13. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We exclude implied warranties that may lawfully be excluded. The Service does not replace professional judgement, safe delivery practices or the merchant’s responsibility for its orders, drivers and fulfilments. Nothing in these Terms excludes rights that cannot be excluded under applicable consumer or other mandatory law.
14. Limitation of liability
To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential or punitive loss, or for lost profits, revenue, data or business opportunities. Our total liability arising from the Service will not exceed the fees paid for the Service by the relevant merchant in the 12 months before the event giving rise to the claim. These limits do not apply where liability cannot lawfully be limited.
15. Governing law
These Terms are governed by the laws of Hong Kong. The courts of Hong Kong have exclusive jurisdiction, except where mandatory law gives you the right to bring a claim elsewhere.
16. Changes to these Terms
We may update these Terms. We will post the revised version with a new “Last updated” date and give additional notice where required. Continued use after the effective date means you accept the revised Terms.
17. Contact
Questions about these Terms can be sent to hello@wunderdelivery.com.
These terms should be completed with the contracting entity’s registered details and reviewed by qualified legal counsel before commercial launch.