Help centre
Troubleshooting
The specific things that look broken but are not, and the ones that are.
- No orders are showing for a dayThe most common problem with a new install, and the four things to check in order.
- My templates and printer settings disappearedA duplicate computer in your station list and templates back to their defaults, usually after clearing browser data. Nothing is lost — here is how to get it back.
- Printing problemsWrong size, missing sheets, missing messages, a dialog that will not go away, or a job that seems to hang — sorted by what you are seeing.
- Auto Print is not printingNothing is coming out of the station, or too much came out at once. The checks, in the order worth doing them.Automate and above
- A driver cannot sign in, or sees no ordersTwo different problems with the same symptom. What to check on your side before assuming the portal is broken.
Spend less time processing orders and more time delivering them.
Bring delivery-date orders, printing, invoices and driver hand-offs into one Shopify-connected workflow.