FAQ
Questions merchants ask before they commit.
Practical answers about how Wunder Delivery fits alongside Shopify, what each plan includes, and where the limits are.
General
What is Wunder Delivery?
Wunder Delivery is a Shopify-connected workspace for merchants who deliver locally or offer pickup. It organises orders by delivery date, captures gift messages and buyer details, prints the documents your team needs, and gives drivers a private view of their own assigned deliveries.
Does Wunder Delivery replace Shopify?
No. Shopify remains the system of record for your orders. Wunder Delivery reads Shopify order data and adds the operational layer around it — delivery-date views, printing, driver assignment and fulfilment updates that write back to Shopify.
Is Shopify Plus supported?
Shopify Plus is not currently supported.
Getting started
What if my store writes delivery dates in a different format?
You tell Wunder Delivery which format your delivery app uses, in Settings. Seven options cover the common ways a date can be written, and the default matches what Zapiet writes unless it has been changed. Set this first: Wunder Delivery finds each day’s orders by matching that date exactly, so a wrong format makes every screen show no orders at all.
Do I have to change how my checkout collects delivery dates?
No. Wunder Delivery reads the delivery date your existing app already collects rather than asking your customers again. Zapiet, Pickeasy, Bird and Stellar are covered, and a shop using only Shopify shipping rates can fall back to the shipping option name.
Do my drivers need Shopify accounts?
No. Drivers use a separate web address on their phone and sign in with their own phone number. They never get a Shopify login and they never see your admin.
Orders and delivery dates
What is the Delivery Action Centre?
The Delivery Action Centre is the working view your team opens each day. It lists orders by delivery date, lets you filter by date, time and location, shows delivery and pickup details, highlights orders missing information, and lets you assign drivers and take common order actions without leaving the page.
How far ahead can I see upcoming orders?
Essential includes a three-day smart order view. Growth, Automate and Enterprise extend that to seven days.
Gift messages and buyer details
Can separate products have separate gift messages?
Yes. A message for the whole order is available on every plan. A separate message against each individual product — for a customer sending to several people in one checkout — begins with the Growth plan.
Can buyer details differ from recipient details?
Yes, and they are kept as separate operational data. Buyer name and phone are captured as required details for the person paying, while recipient details belong to the delivery itself — which matters when someone sends a gift to another address.
Can staff edit a gift message after checkout?
Yes. Gift messages in Wunder Delivery can be edited after the order is placed, and printing always uses the latest approved message. This matters because messages captured on a Shopify product page normally arrive as line-item properties, which cannot be edited in the standard Shopify admin once the order exists.
Can I show the gift message on my Shopify order confirmation email?
Yes, but not with Wunder Delivery’s own print variables — those work only inside Wunder’s print templates. Shopify renders its notification emails itself, so you read the underlying order attribute instead, with a short piece of Liquid. The same approach puts the buyer’s own name and phone, the delivery date and the AI note on any order notification.
Printing
What can I print?
Dispatch sheets, gift message cards, envelopes, invoices and receipts, all generated from your Shopify order data.
Can I print to more than one printer?
Multi-printer printing begins with the Growth plan, so message cards, envelopes and dispatch sheets can each be routed to the printer that handles them.
Does PrintNode cost extra?
Yes. PrintNode is a separate cloud-printing service and requires its own subscription billed by PrintNode. Wunder Delivery supports PrintNode from the Growth plan, but does not include the PrintNode subscription.
Is silent printing supported?
Yes, through QZ Tray on the Automate and Enterprise plans, which carries no additional Wunder Delivery fee. Browsers do not allow a web page to print silently for security reasons, which is why printing apps normally show a dialogue for every document. QZ Tray runs on the computer connected to your printers and prints without that repeated dialogue.
Is automatic printing supported?
Automatic printing begins with the Automate plan, so incoming orders can print as they arrive rather than being printed by hand in batches.
Drivers
Can drivers see all my Shopify orders?
No. Each authenticated driver sees only the orders assigned to them. The driver portal is a filtered view of assigned deliveries, not access to your Shopify admin.
Can drivers mark deliveries as fulfilled?
Yes. When a driver completes a delivery, the fulfilment update is passed back to Shopify so your order records stay current without a second manual step.
Can the driver portal use my branding?
A custom-branded driver portal is included on the Automate and Enterprise plans. Essential and Growth include the standard driver portal.
Integrations
Which delivery-date apps are supported?
Integration work covers Zapiet, Pickeasy, Bird and Stellar. Supported fields and availability differ by app and are stated on each integration page. Custom field mapping is also part of the integration approach, so delivery information stored against your orders can be mapped into consistent Wunder variables.
AI and automation
Is AI required to use Wunder Delivery?
No, and this matters more than usual right now because the AI features are in early access. Order management, gift messages, printing and the driver portal all work with every AI option switched off. AI assistance is there when an order needs an extra check, and a person reviews every suggestion before it is acted on.
What does address translation do?
It reads a delivery address written in another language and produces a version the person preparing or delivering the order can act on. It translates the address only — the delivery note or instructions a customer leaves at checkout are not translated. It is included on every plan, uses one AI credit per order, and is currently an early-access feature.
Can it warn about missing floor or unit information?
Yes. Orders can be checked before printing for details that look incomplete, such as a missing floor, flat, unit, room or shop number. The check raises the order for a person to review rather than changing the address itself.
Pricing and limits
How are monthly order limits calculated?
Each plan includes a monthly allowance of delivery orders processed through Wunder Delivery: 250 on Essential, 500 on Growth, 1,000 on Automate and 2,500 on Enterprise.
What are AI credits and how many do I get?
AI credits are the monthly allowance for AI-assisted work such as the address check and address translation. Essential includes 500 credits per month, Growth 1,000, Automate 2,000 and Enterprise 5,000. Features that do not use AI — delivery-date views, printing, invoicing and the driver portal — do not consume credits. The AI features are in early access, so what a check costs and which checks exist may still change.
Can I use Wunder Delivery without the driver portal?
Yes. Merchants who deliver themselves, or who hand orders to a courier, can use the delivery-date views, gift messages, printing and invoicing without assigning any driver accounts.
Troubleshooting
Why does a day show no orders when I know there are deliveries?
Almost always the delivery date format setting. Wunder Delivery matches the date tag your delivery app writes, exactly, so a mismatch returns nothing and looks identical to a day with no deliveries. Check a real order’s tags against the setting before looking anywhere else.
Why did my print templates and printer settings disappear?
Clearing your browser’s cache and site data removes the hidden ID that identifies your computer, so the app treats it as a machine it has never seen and creates a new profile. Nothing is deleted — the old profile is still there, and you can re-adopt it from Settings to get the templates and calibration back.
Why does the app behave differently on a colleague’s computer?
Some settings belong to the computer rather than to the store or to you. The print engine, printer calibration and local templates are all per-computer, while column layouts and default filters follow each staff account separately. Most reports of a setting not saving turn out to be a setting saved in one place and looked for in another.
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Spend less time processing orders and more time delivering them.
Bring delivery-date orders, printing, invoices and driver hand-offs into one Shopify-connected workflow.