AI credits explained
What spends a credit, what never does, and how to keep the bill predictable.
AI credits are the monthly allowance for AI-assisted work. Every plan includes some: 500 on Essential, 1,000 on Growth, 2,000 on Automate and 5,000 on Enterprise.
What a check costs, and which checks exist, are still changing. Treat the numbers on this page as current rather than settled.
What spends a credit
Each AI check that runs on an order costs one credit:
- the address check
- the address translation
- the delivery fee check
All three are available on every plan. Your allowance, not your plan, is what limits how much you use them.
If you have two of them switched on, an order that gets both costs two credits.
What never spends a credit
Everything else. Delivery-date views, the order list, printing, invoicing, the driver portal, tagging, fulfilment — none of it touches AI and none of it consumes credits.
Leave every AI option switched off and nothing will ever be charged. The features that matter most to a delivery day do not involve AI at all.
Where credits go unexpectedly
Notes are written when an order arrives, so orders that predate the day you enabled the feature have none. Every one of them will show the "no AI note" banner on the print page, and generating a note for each is charged normally.
If you have just switched AI on, expect the banner on your whole back catalogue. Generate them only where you actually want one.
Each order allows three manual generations, and an attempt whose connection dropped counts. Before pressing Generate again, check whether the note quietly arrived — that check is free.
The delivery fee check is allowed to conclude that nothing is wrong and write nothing. That is a successful check and it is charged like any other. A blank note does not mean a refunded credit.
Keeping the spend predictable
- Turn on only the checks you actually read. Three enabled checks cost three times one.
- Narrow the freshness window if you do not want older orders picked up automatically.
- Use the master switch rather than turning options off one at a time when you want to stop entirely.
Next
Still stuck? Ask us about this page and we will answer directly.