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Drivers

What your drivers see on their phone

A walkthrough of the driver portal — signing in, working through a round, completing a delivery — written so you can hand it to a driver.

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Driver
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The driver portal on a phone, showing today’s count, and an order card with its delivery window, recipient block, address with a navigate button, and the product being delivered
A real driver’s list. The recipient’s name, phone number and address are blurred.

Drivers do not use Shopify and they do not use the main app. They use a small web page built for a phone, at your shop’s own address.

This page is written so you can send it to a driver directly.

Signing in

  1. Open the address your shop gave you — something like driver.wunderdelivery.com/bloomandco. Save it to your home screen.
  2. Enter your phone number — the one the shop has on file for you.
  3. You are sent a code by text. Enter it.

You stay signed in. You should not need to do this every day.

The number must match exactly

Sign in with the number your shop entered when they set you up, including the country code. If the code never arrives, ask them to check the number on your driver record.

Your orders

You see the deliveries assigned to you, as cards. Today and tomorrow are separate views.

Each card shows what you need: who it goes to, the address, a phone number you can tap to call or open in WhatsApp, and the delivery details.

You only ever see your own work

Other drivers' deliveries, the shop's other orders, customers, prices and everything else in the shop's Shopify account are not visible here. The list is filtered before it reaches your phone.

Completing a delivery

Tap Complete on the card and confirm. That tells the shop the delivery is done and updates their records straight away — nobody has to re-key anything at the end of the day.

When the list refreshes

The list updates itself while the app is open and in front of you. It also refreshes immediately when you:

  • open the app
  • switch back to it from another app
  • reconnect after losing signal
  • pull to refresh
  • complete a delivery
It stops updating in the background on purpose

When the app is not in front of you, it stops checking. That is deliberate — it saves your battery and your data. Bring it back to the front and it catches up immediately.

About location

Your position is sent only when you open the app

There is no background tracking and no trail. Your shop sees a single last-known position, recorded the last time you brought the portal to the front. If you have not opened it for an hour, that is how old the position is.

For the shop owner

Drivers who cannot sign in are almost always a wrong phone number or an inactive driver record. See when a driver cannot sign in.

Quick answers

Can drivers see all my Shopify orders?

No. Each authenticated driver sees only the orders assigned to them. The driver portal is a filtered view of assigned deliveries, not access to your Shopify admin.

Can drivers mark deliveries as fulfilled?

Yes. When a driver completes a delivery, the fulfilment update is passed back to Shopify so your order records stay current without a second manual step.

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Still stuck? Ask us about this page and we will answer directly.

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